Function At a hotel
We use the following phrases at a hotel.
Arriving at reception
I'd/ We'd like to check in.
Hello, I'm Bruno. I've booked a room for two nights. Can you fill out this form please?
Asking for identifications
Could I have your passport(s),please ?
Giving information
Breakfast /Internet /Use of the gym is included in the room rate.
The restaurant/business center/sauna is on the second floor.
Dinner is served from 6 until 9 p.m.
Asking about facilities
Is there a swimming pool?
Do you have a shop?
Where's the cocktail bar?
Asking about payment
Are you all on one credit card ?
Could I have your credit card,please?
Complaining about something
The carpet/bathroom /sheets and pillow is/are dirty.
I can't change the temperature with the air conditioner/set the alarm clock/ turn on the television.
The shower/television/air conditioning isn't working