The key objective of the campaign was how to make Citibank outstanding from the crowd. The team applied S.E.M. (Search Engine Marketing) as a main tool to generate Citibank’s brand awareness toward all Citibank’s promotions. Along with the ZMOT (Zero Moment of Truth) strategy to support S.E.M.
ZMOT refers to the point in the buying cycle when the consumer researches a product, often before the seller even knows that they exist. The number of consumers researching a product online prior to purchase has been on the rise in recent years as the internet and mobile continue to advance.
The campaign aimed to target all first steps of consumer’s journey by utilizing all promotion’s features together such as; encourage customers to visit Citibank’s website that filled with restaurant’s promotions, offer restaurant’s reservation service or even provide restaurant’s direction via S.E.M media by focusing on mobile platform since Thai consumer’s behaviour is relying heavily in mobile search for their target restaurants.