No matter how well you serve customers and anticipate problems, some customers complain. Sometimes, people just have bad days and need some attention. Customers often point out serious problems with food, service or restaurant policies that restaurateurs need to know. A customer might not always be right, but he or she will always be a customer or potential customer if the restaurant staff handles complaints sensibly. Another area in restaurants that generates problems and liability expenses is when people get injured on the premises. Restaurants handle customer complaints, lost items and injuries, so creating a comprehensive customer service strategy and procedure for handling accidents and emergencies is important.
Dealing with Complaints