As you know there are no any discounts on renewals except discount for multi-year renewals.
Does the customer plan to renew both support contracts with co-term now? If currently the budget is not enough, they can renew only March contract for 1 year (without co-term).
Renewals costs 20% of new license purchase (based on current price list). Thus we recommend our customers to allocate additional 10% for price increase yearly. The partner is aware about that as last year they also asked for discount.
Please provide us with more details if there are any budget limitations within Sahaviriya Steel Industries PCL.