● Combine steps that span businesses or functions: At a U.S. electronics equipment manufacturer,
as many as seven job titles in three different functions were involved in the nine steps required to
design, produce, install, and maintain hardware. The company eliminated all but two job titles,
leaving one job in sales and one job in manufacturing (Hall, Rosenthal, and Wade 1993).
● Combine steps that span businesses or functions: At a U.S. electronics equipment manufacturer,as many as seven job titles in three different functions were involved in the nine steps required todesign, produce, install, and maintain hardware. The company eliminated all but two job titles,leaving one job in sales and one job in manufacturing (Hall, Rosenthal, and Wade 1993).
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