Interpersonal skill consists of the “ability to interact effectively with other people.”1 Of all the skills employers want to see in their employees, interpersonal skills rank highest (37%). The next closest skill category is written and verbal skills at 20%.2
Interpersonal skills are important in the workplace for many reasons. People with these skills typically:
• Provide good customer service
• Resolve conflicts well
• Foster effective workplace communication
• Work well in team environments
• Adapt well to changes in the workplace
• Convey professionalism
• Make good leaders3