4.Organizational Structure (OS) & Controls (OC)• Organizational Structure (OS) – Specifies firm’s formal reporting relationships, procedures, controls, authority & decision-making processes (i.e., work to be done and how to do it!) – Effective use of firm’s strategies facilitated when structure is properly aligned • Structural stability: Capacity firm requires to consistently and predictably manage its daily work routines • Structural flexibility: Opportunity to explore competitive advantages firm will need to be successful in the future – Pioneer Alfred Chandler found organizations change their structures when inefficiencies force them to do so ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.