Of course I use the telephone everyday, and also email - although not as much, I guess I'm old-fashioned.
For us human contact is still important in business.
Face-to-face meetings show that we care about our customers, and help us to build a closer relationship.
90% of my time is spent talking to people in meetings.
Talking to our customers about their families and their hobbies helps our business go smoothly.
I think we're a more relaxed culture - we don't worry so much about time, we thing people come first.