Leadership & Management
KEY ACTIONS
- Clarifies the current situation – Clarifies expected behaviors, knowledge, and level of proficiency by seeking and giving information and checking for understanding.
- Explain and demonstrates – Provides instruction, positive models, and opportunities for observation in order to help others develop skills, encourages question to ensure understanding.
- Provides feedback and reinforcement – Gives timely, appropriate feedback on performance; reinforces efforts and progress.
- Uses Key principles – Establishes good interpersonal relationships by helping people feel valued, appreciated and included in discussions ( enhances self-esteem, empathizes, involves, discloses, supports). (Coaching)