As below Helpdesk reply, JASWW ATL IT Team is checking about the data sync between Orbis & www.jas.com.
Behind the Helpdesk, we have dedicated Support Representatives for dedicated IT issues. For this case, we need to wait for JASWW ATL IT Team to help. Thus, I have added helpdesk@jas.com again. Please keep replying this email to make sure all IT Support Representatives got all info about this case. Thanks.
Besides, for VIP customers, we highly recommend them to use Orbis to obtain the shipment status details. Please kindly check with Carolina about Orbis for Customer if needed.