A receptionist dabbles in a little of everything. She greets clients, customers and visitors, and directs them to where they need to go. She answers general phone and email queries, providing resolution when she can and forwarding the rest to the appropriate employee. She keeps track of important developments like package arrivals, and notifies the appropriate personnel. But her real importance transcends her specific duties. She serves as a unifying link in the company, and in many respects she is the company’s human face.