A recent worker satisfaction survey has uncovered that some staff are felling demotivated, especially the dellvery drivers and those in the saks team, athough three of the managers also they felt that they were not allowed enough responsibilty The main concern with the delivery staff was that they were overworked during the summer months because their customers were drinking more water and therefore needed it replenishing more often. However, they were often 'twiddling their thumbs during the winter Sometimes during the summer months there have been complaints from customers that their water deliveries were late,