Abstract
Strategic IT demand plays an important role in the success of a business. This process must be addressed at the strategic
level by the board of directors and senior executives. This paper describes the results of an exploratory case study
conducted to ascertain the status of strategic IT demand management in organizations. This case study indicates whether
organizations have clear and well-defined processes and whether these processes are allocated the necessary resources, for
example, whether demand interacts with the project portfolio, what use is made of this portfolio, and also what types of
standards and methodologies are used for strategic IT demand management process. The results of the study provide a
basis for the design of a global framework covering all three levels of the IT demand management process (strategic,
tactical and operational), which we intend to use to design a methodology for strategic IT demand management.
© 2013 Published by Elsevier Ltd. Selection and/or peer-review under responsibility of
CENTERIS/ProjMAN/HCIST.
Keywords: Strategic IT Demand Management; Information Technology; IT Governance; Portfolios Management; Standar and Methodology.
Abstract
Strategic IT demand plays an important role in the success of a business. This process must be addressed at the strategic
level by the board of directors and senior executives. This paper describes the results of an exploratory case study
conducted to ascertain the status of strategic IT demand management in organizations. This case study indicates whether
organizations have clear and well-defined processes and whether these processes are allocated the necessary resources, for
example, whether demand interacts with the project portfolio, what use is made of this portfolio, and also what types of
standards and methodologies are used for strategic IT demand management process. The results of the study provide a
basis for the design of a global framework covering all three levels of the IT demand management process (strategic,
tactical and operational), which we intend to use to design a methodology for strategic IT demand management.
© 2013 Published by Elsevier Ltd. Selection and/or peer-review under responsibility of
CENTERIS/ProjMAN/HCIST.
Keywords: Strategic IT Demand Management; Information Technology; IT Governance; Portfolios Management; Standar and Methodology.
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