Internal Communication
As we made clear in Chapter 10, all internal communication should
be regarded as employer brand communication, as every piece of communication
says something about the organisation. While a number of
leading companies are beginning to coordinate their internal communication
more effectively, it is still more typical for different functions and
divisions to ‘do their own thing’. From the employees’ perspective this is
likely to lead to perceptions of information overload and incoherence.
The role of brand management is to champion a more coherent and
employee-centric view of internal communication. This involves a degree
of ‘air traffic control’ to ensure that major communication efforts don’t
all try to land at the same time. It also involves a smarter approach to
content management. Are the most significant corporate messages being
consistently reinforced? Does the style of communication consistently
support the desired values and personality of the organisation? Is there