2. Literature survey
KM can be defined as the creation, acquisition, sharing, and utilization
of knowledge for the promotion of organizational performance
[12]. Arthur Anderson Business Consulting [4] proposed a
schematic representation of the relationships among data, information,
knowledge, and wisdom (see Fig. 1), and stated that data,
information, and knowledge are necessary for dealing with regular
affairs, whereas wisdom is necessary for dealing with irregular affairs
and adopting appropriate actions when faced with a changing
environment. According to their view, KM not only manages
knowledge, but also encourages individuals to utilize knowledge
effectively while working.