Questions on employee behavior and attitude remedy are answered. On which task managers find the most difficult, the author said most mangers agree -- their toughest test is to mange employees with obstinate behavior and negative attitude. This is difficult because when managing disruptive personnel, you can't always identify specific instances that create problems or work output that is substandard. To influence employees' poor behavior and attitude, try to understand the reason for their attitude. Critically scrutinize your approach. Three approaches -- counseling, training and situation analysis; or a combination -- will help the employee recognize remedial action is necessary. Counseling is invaluable in helping employees see their mistakes. Once the employee recognizes the need for their behavior to improve, training will accelerate their rate of improvement.