Downgrade Exchange of Printed Tickets
When a printed ticket is exchanged, and the new fare is lower, the system will now automatically create an eVoucher for the remaining balance. Part or all of that amount may be refundable.
An eVoucher created by a downgrade exchange is refundable if the associated fare rules allow but will be subject to a 10% refund fee. You can avoid the refund fee by leaving the funds in the eVoucher to use for future travel. There is no refund fee if paper value tickets have not been issued.
Downgrade Modification, Cancellation or "No Show" Cancellation of a Reservation
When a paid reservation is canceled (or modified) and the new fare is lower, or when the passenger does not cancel but fails to board (“no-show”), any residual value that is non-refundable, or cannot be immediately refunded, will be transferred to an eVoucher. Refundability, if any, is determined by the rules of the fare paid. Penalties for non-cancellation of sleeping car space, non-Acela Express Business Class seating, and Acela Express First Class seating, will apply; ask an Amtrak agent for details. If the passenger “no-shows” for sleeping car space, the amount of the sleeping car accommodation charge will be forfeited and will not be transferred to the eVoucher.
Downgrade due to an Amtrak Initiated Schedule Change or Other Changes
If Amtrak makes a schedule change or an equipment substitution or cancellation and a passenger’s accommodation charge or rail fare is lower because of it, an eVoucher will be created to hold any residual value. For refundable amounts in this eVoucher, no refund fee or non-cancellation penalty will apply.
Who May Use the Funds in an eVoucher
The funds in the eVoucher will be held in the customer’s name and can be applied toward future travel. An eVoucher can only be redeemed by the person whose name appears on it; however, that person can choose to apply it to someone else’s travel.
Where and How to Redeem an eVoucher
For now, eVouchers may only be redeemed at an Amtrak ticket office, not at Quik-Trak, online at Amtrak.com or by phone. Make sure to bring the eVoucher receipt (or the information necessary for the agent to locate the eVoucher) and proper identification to the ticket office for redemption.
If your eVoucher is issued by a station agent as part of a downgrade exchange or cancellation and part or all of its value is refundable, the refund can be processed at the station by the same agent at the same station on the same day only. Otherwise, send the eVoucher receipt or a printout of your e-mail notification, and your name, address and phone number, to: