Dear Kelly, Shubham and Sunida
Thank you very much for sharing your opinion with us, which is very important to us.
The purpose of applying questionaire is to help OPPO understand how customer sees our service, so that we can make improvement in the specific areas of our service, products, procedures, etc. It is one of the most important sources where we obtain customer's points of view, being the equal importance of our outbound customer satisfaction survey.
Therefore, we sincerely look forward to your cooperation on the implementation of this questionaire. Our principal is to strive to gaining customer's understanding and co-operation on the survey, while we don't force customer to.
Here are some useful scripts:
(to invite customer to complete the survey): Your feedback is most important to us. Would you please help us to answer three quick survey questions.
(If customer shows unwillingness torward the survey or concerns about the time): There are only three quick questions and your feedback will help us understand how to make our customer service the best can be.
(If customer still refuses, show understanding: pls see the next page for details.) I see, never mind. Thank you for calling OPPO. Have a great day! / have a nice day!
Last but not least, we are relying on you to collect customer feedback so that we can achieve our goal: to make our team a leading contact center in the local industry.
If you have any concerns, pls don't hesitate to let me know.
Regards,
Cheer