In this paper, the facility that starts the referral process is called the initiating facility, and they prepare an outward referral to communicate the client condition and status (see sample tool 1).
The facility that accepts the referred case is called the receiving facility and at the end of their involvement, they prepare a back referral on the lower part of the forms to let the initiating facility know what has been done (see sample tool 1). This completes the referral loop between the 2 facilities.
A referral register is a means of maintaining a list of all outward and inward referrals for one facility or service provider (see sample tool 2). Information registered includes client referred, to where, when and why, whether the case is closed or continuing (the retuning referral form has been received with any necessary rehabilitation or follow-up), and whether it was an appropriate referral or if there were any issues.
Some areas maintain a directory of services that lists all organizations providing specialist care. Such a directory can facilitate the search for the most appropriate service provider for a particular referral. Where such a directory is used, it is important that the contact information is kept up-to-date.
These terms are not hard and fast, but are used here to assist clarity of description. The referral system in your country might use different terms.