Due to the variation in clientele,
it was decided that each client would be categorized based on:
(1) whether they had a scheduled appointment, (2) whether they
were applying, recertifying, or visiting for another reason, and (3)
what services or benefits they were actually receiving. This level
of detail required much data collection, but was deemed important
for an accurate representation of the system. Table 1 depicts the
categorization in more detail.