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How do I track my order?
To track your order you’ll need the tracking number that we sent to you in your order confirmation email.
UK CUSTOMERS
• Standard Deliveries: click here and enter your tracking code when prompted.
• Nominated Day Deliveries: click here, and enter your tracking code when prompted.
If you have lost your tracking number, simply log in to your account, select the order, and click on the 'tracking number' link under the order summary box. You will be directed to HDNL or Hermes Europe where you can view the status of your order.
To track your Collect From store order, if you have selected the express delivery service log on to http://www.dpd.co.uk/ and use the tracking number provided in your despatch email or click the link in your despatch email.
If you have selected the free delivery service you will receive email updates on the progress of your order.
INTERNATIONAL CUSTOMERS
If your tracking number begins with RML, unfortunately we are currently unable to track these parcels. Most parcels will reach their destination within two weeks, however, some destinations may require additional time allowed for parcels to arrive.
If your tracking number begins with 1550, please click here to track your parcel.
If your tracking number begins with an E, please click here to track your parcel.
As most parcels will reach their destination within two weeks, we are unable to query your parcel before this time. If this time has passed and you have still not received your parcel please contact our Customer Care team.