You are the IT director at Attaway Airlines, a small regional air carrier. You chair thecompany’s
systems review committee, and you currently are dealing with strong disagreements about two
key projects. Dan Esposito, the marketing manager, says it is vital to have a new computerized
reservation system that can provide better customer service and reduce operational costs.
Molly Kinnon, vice president of finance, is equally adamant that a new accounting system is
needed immediately, because it will be very expensive to adjust the current system to new federal reporting requirements. Molly outranks Dan, and she is your boss. The next meeting, which
promises to be a real showdown, is set for 9:00 a.m. tomorrow. How will you prepare for the
meeting? What questions and issues should be discussed?
You are the IT director at Attaway Airlines, a small regional air carrier. You chair thecompany’ssystems review committee, and you currently are dealing with strong disagreements about twokey projects. Dan Esposito, the marketing manager, says it is vital to have a new computerizedreservation system that can provide better customer service and reduce operational costs.Molly Kinnon, vice president of finance, is equally adamant that a new accounting system isneeded immediately, because it will be very expensive to adjust the current system to new federal reporting requirements. Molly outranks Dan, and she is your boss. The next meeting, whichpromises to be a real showdown, is set for 9:00 a.m. tomorrow. How will you prepare for themeeting? What questions and issues should be discussed?
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