Using an MI consistent
stance (first described by Carl Rogers) of “unconditional
positive regard” is important [39•, 54].We have found
that a non-hierarchical coaching stance (in which the provider
and the patient are more like equal members of a team, working
alongside each other on a common goal) [15•] can be
effective in promoting trust, openness, and rapport [49, 50].
The mindset of being a patient advocate is likewise important
[81]—be that to promote the patient’s overall health, making
the dental visit more comfortable, or helping the patient navigate
the health care system. At best, all of these activities are