Dear Buyer,
Thank you for shopping in our store. We are writing to let you know that:
Today, we recieved some returned parcels from our Logistics Company for the Customs inspection unqualified, including the following item F582*1 you ordered in my store:
I'm really sorry for this bad thing happened. But please do not worry since we will solve this problem till you feel satisfied.
Now, we can refund you the money or resend the item for you, in this way, you will have no loss.
Is this ok for you? Which one do you prefer?
We are trying our best to solve your problem and afford the loss, please forgive us for such an accident of the returned package.
Waiting for your reply, your kindness understanding and patience will be much appreciated.
Have a nice day :)