- reduce the number of employees required to service customers by 10% to 40% through.
- improved forecasting and optimized schedules.
- improved employee productivity by 20% through better schedule adherence.
- reduce time spent managing schedules though employee schedule self-service.
- increase seat utilization and decrease real estate costs through better seat management.
- improve analyst productivity through UC enablement.
enhances the experience of agents and administrators in four key areas. for examples;