We have been coming here for 6 or 7 years now. It has always been our preferred destination on Koh Chang but this year am disappointed. Rooms on Hill side are great, we have stayed on most parts of the resort over the years and they cater for all needs. It is just at this point the personal touch has gone and it has become too commercial. The beach chairs at the pool are booked from about 8am by people who only start to use them after 15:00 and the pool boys do not enforce the 20 minute booking rule anymore. It has just become too busy and very slow service . If you would like to order boiled eggs for breakfast open them at the counter, the 10 minute eggs you can still pore out the shell, this after several attempts. The pool area has become very full and every few minutes a very unpleasant sewerage ( ? what it seems) smell drifts over you.
Hill side pool is very quite during the day but if you stay this side be prepared to get woken up between 08:00 and 08:30 by Kids in the pool .
Overall a great resort but to me it has lost the personal touch that we have become used to at this resort and it seems the rooms are just being filled up to the max ....
Not sure if I will be coming back again as it has lost the magic it had from a from our previous visits.