Below is an analysis between the loss run from last month and gaps in OFR penetration for your respective LOBs. Please touch base with the below managers to confirm if they have teams that are actually handling claims and coordinate training with those that are or help to identify a delegate to perform OFRs so we can get these last remaining groups rolled out. I will need the EID and 12 digit CBD XXXX-XXXX-XXXX for those that need provisioned in TeamThink for training. Please provide this information once you have coordinated training with the managers and/or their respective delegates so I can get them provisioned accordingly.
Personal Accident: Shyrane Palermo – Already trained, do we have an update on the PA handlers? Are they handling a significant enough portion of the file where we can roll out OFRs to them yet? Since these are OFRs, if they are conducting the investigation in Manila and just sending back to AU/NZ for review/payment, it may be appropriate to go ahead and roll out OFRs for them so they can be reviewed on their investigations.
Personal Lines: Karen Zhou, Chernchok Rongrit, & Peerapong Ruangphaisan – may not be teams of handlers, need to reconfirm as they have individuals that report to them with significant volume on the loss runs each month. Need to know why.
Please provide me an update on these gaps by no later than EOB Friday September 4th and feel free to reach out to me with any questions.
Below is an analysis between the loss run from last month and gaps in OFR penetration for your respective LOBs. Please touch base with the below managers to confirm if they have teams that are actually handling claims and coordinate training with those that are or help to identify a delegate to perform OFRs so we can get these last remaining groups rolled out. I will need the EID and 12 digit CBD XXXX-XXXX-XXXX for those that need provisioned in TeamThink for training. Please provide this information once you have coordinated training with the managers and/or their respective delegates so I can get them provisioned accordingly. Personal Accident: Shyrane Palermo – Already trained, do we have an update on the PA handlers? Are they handling a significant enough portion of the file where we can roll out OFRs to them yet? Since these are OFRs, if they are conducting the investigation in Manila and just sending back to AU/NZ for review/payment, it may be appropriate to go ahead and roll out OFRs for them so they can be reviewed on their investigations. Personal Lines: Karen Zhou, Chernchok Rongrit, & Peerapong Ruangphaisan – may not be teams of handlers, need to reconfirm as they have individuals that report to them with significant volume on the loss runs each month. Need to know why. Please provide me an update on these gaps by no later than EOB Friday September 4th and feel free to reach out to me with any questions.
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