The rest of this paper is structured as follows. First, we motivate the need for vehicle quality management research targeted specifically at defect discovery from textual online discussion forums. Next, we discuss and contrast related work. We describe our contributions and the research questions we aim to address.We lay out a workflow for vehicle
quality management using social media analysis, and implement the workflow in a VDDS. We discuss the application of our VDDS to vehicle defect discovery and classification using a large sample data set. Finally, we draw some conclusions and propose future work.