Figure 6.5 is a simplified diagram of a multifunctional organization and one of its major processes.
The shaded portions include: the executive owner, the working owner, the process management team,
and the stakeholders—functional heads at the executive level who have work activities of the business
process operating within their function. Customarily, the stakeholders are members of the quality council,
along with the executive owner. Taken together, this shaded portion is referred to as the PQM
Infrastructure.