In total, 911 employees worked at the five call centers included in our study and 627 (69
percent) completed our questionnaire. Of these, 53 were dropped because they did not work in May, which is required since we use prior performance as a variable in our Figure 1 model. We dropped four additional employees because the data provided by management did not indicate the goal they selected in June. This leaves 570 employees in the final data set used to test our predictions.