Self-congruity
Store image is a customer’s perception of a particular store (Levy & Weitz, 2004), which
indicates stereotypical image of the store patrons. Since customers tend to choose a store that has
similar personality of oneself, the store image can be drawn from various adjectives that usually
describes stereoscopic personal images such as traditional versus modern, classy versus folksy,
friendly versus formal, high stauts versus low status, etc (Babin, Chebat, & Robicheaux, 2006).
These symbolic images may present typical patrons of the store, which form the stereotypic
image of store patrons.