As for the first number of steps in this process, the pre-flight services, it has become rather
technology driven. From having been an exclusively face-to-face or voice-to-voice
communication between passenger and airline or travel agency, digitalized alternatives have
emerged with the development of computer technology in general, especially the internet.
In a historical perspective, these services can be regarded as offers to supplement the core
service, the actual transportation of the passengers. These add-ons to the core service gets
more and more important, since customers nowadays tend to get influenced by the service
process and the peripherals associated with the number one product
As for the first number of steps in this process, the pre-flight services, it has become rathertechnology driven. From having been an exclusively face-to-face or voice-to-voicecommunication between passenger and airline or travel agency, digitalized alternatives have emerged with the development of computer technology in general, especially the internet.In a historical perspective, these services can be regarded as offers to supplement the coreservice, the actual transportation of the passengers. These add-ons to the core service getsmore and more important, since customers nowadays tend to get influenced by the serviceprocess and the peripherals associated with the number one product
การแปล กรุณารอสักครู่..