accepting of the circumstances that life brings, easy-going and can stay calm and collected even in the face of provocation or distress. A hot-hearted person, on the other hand, is impatient, hot-tempered, easily provoked and prone to emotional upsets over seemingly small matters. Having a cool heart is often regarded as a sign of emotional maturity. In a culture that places great importance on social harmony, relationships and feelings, cultivating jai-yen is highly valued. In modern ways of conducting business