Bank chiefs have banned a schoolboy for life because his account went 11 pence into the
red. Vicar’s son Jerome Jacob, 15, was told he could never have another account at HSBC,
despite offering to repay the money. Jerome, who holds down two part-time jobs in between
studying for his GCSEs, went overdrawn when he bought a football magazine using his debit
card. After receiving a monthly statement, Jerome and his father, the Reverend Neville Jacob,
went into their local branch in Romsey, Hampshire, to clear the debt. But they were amazed
when staff told them the account had been closed and they could not open a new one. Jerome
said; “their customer service was awful. When I opened the account, they told me it would be
impossible to go overdrawn when using my card.”
It’s the first time he has gone overdrawn and I’m astonished at their attitude. To say he can
never go back is ridiculous and the way he was treated was outrageous. If they treated adults
this way, they would soon be out of business.
A spokesman for HSBC said: “This does not appear to be in line with our commitment to
our customers. Being overdrawn by 11p would not trigger the decision to close the account
and we will be investigating this incident.” Jerome, who does a paper round and works
part-time in a tea room, has now applied for a Barclays account.
Bank chiefs have banned a schoolboy for life because his account went 11 pence into thered. Vicar’s son Jerome Jacob, 15, was told he could never have another account at HSBC,despite offering to repay the money. Jerome, who holds down two part-time jobs in betweenstudying for his GCSEs, went overdrawn when he bought a football magazine using his debitcard. After receiving a monthly statement, Jerome and his father, the Reverend Neville Jacob,went into their local branch in Romsey, Hampshire, to clear the debt. But they were amazedwhen staff told them the account had been closed and they could not open a new one. Jeromesaid; “their customer service was awful. When I opened the account, they told me it would beimpossible to go overdrawn when using my card.” It’s the first time he has gone overdrawn and I’m astonished at their attitude. To say he cannever go back is ridiculous and the way he was treated was outrageous. If they treated adultsthis way, they would soon be out of business. A spokesman for HSBC said: “This does not appear to be in line with our commitment toour customers. Being overdrawn by 11p would not trigger the decision to close the accountand we will be investigating this incident.” Jerome, who does a paper round and workspart-time in a tea room, has now applied for a Barclays account.
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