Q How does the separation of leisure and
business cars work?
A. The number of cars dedicated to Business Premier
and Leisure Select is allocated based on demand.
This means there are more business cars in both
directions on weekdays during early mornings and
evenings to ensure travelers can get to and from
their meetings on time. There are more Leisure
Select and Standard cars in the middle of the day
and at weekends as holidaymakers can be more
flexible and this is reflected in the lower priced off
peak fares.
Q. Will customers be able to specify a seat with a
table?
A. Yes, you can specify a table seat:
Choose ISOLATED OR SOLO for single seat with
table.
Choose DUO CLUB for two seats facing each other
with a table between.
Choose CLUB 4 for 4 seats facing each other with a
table between.
Q. Does the Express Breakfast option in Business
Premier need to be preordered?
A. The Express Breakfast option is very popular-but
there is no requirement to pre-order this option.
Q Is there a child Menu on Eurostar?
A. Yes you can preorder a child meal using code
CHML. Please allow a min of 24hrs notice
Q. Will the wheelchair seats be allocated in
Business Premier or Leisure Select/Standard
Premier cars?
A. There are dedicated wheelchair seats in two cars of
each train so it will depend on how the trains have
been designated (Business or Leisure) as the
whether the seat(s) will be in Business Premier or
Leisure Select/Standard Premier cars. Fares for
wheelchair space will remain the same price
regardless.
Q Can a leisure traveler or family travel Business
Premier?
A. A family or leisure traveler wishing to purchase a
full fare ticket (or if Leisure Select is sold out) may
choose to purchase a Business Premier ticket.
PRODUCT AND SERVICES
Q. Is Wi-Fi service available on the train?
A. Wifi is available to Business Premier clients at the
Eurostar lounges. We have communicated to the
public about Wi-Fi because it’s not something you
can keep secret. However, it’s an incredibly
complex project and is some way off completion.
The initial feedback we’ve had from business
customers is extremely positive – they want to know
when they’ll get it, not if. When it’s in place, it’ll be a
major selling point for us, a real differentiator as
short haul flight operators won’t be able to offer this
and so it should attract a far higher number of
business travelers
Q. Are there any plans to have mobile phone free
carriages?
A. Currently there are no plans to have designated
mobile free carriage
Q Are compulsory round-trip fares available in
and out of different cities?
A No, both legs of trips must be between same
stations or two one-way tickets must be purchased.
Q. For the Eurostar fares that have one exchange
locally, can clients change the date, and/or flip
flop the city pair on their ticket?
A. Exchanges should only pertain to date and times.
Outbound and inbound cities and direction cannot
be altered (another ticket must be purchased and
clients will incur applicable refund penalties)
Q Last time I was in Europe, I saw a one-way
airfare between Paris and London advertised at
EURO22. How does the Eurostar service
compare to the low cost airlines?
A.· The low cost fares are restricted and there is very
little availability of seats at that lead in price. Prices
advertised are exclusive of taxes (for a EUR22
ticket you would need to pay approximately EUR15
In airport taxes). Airports are not located within the
city center (refer to travel time listed above) and
transfer to/from airport is costly (refer to costs listed
above). Actual total cost (incl. taxes and airport-city
transfers) ranges from approx. $80 to $250 for a
one-way trip ($160 to $500 for round trip) Eurostar
gets you straight to the heart of the city with no
lengthy waits or transfers downtown.
Q. Flying into London Heathrow will the Heathrow
Express train take clients to St Pancras ?
A: Heathrow Express does not serve London St
Pancras station. Advise clients to take Heathrow
Express to Paddington station (runs every 15
minutes-travel time is approx. 15 minutes) and take
the Hammersmith & City (pink line) or Circle(yellow
line) directly to St Pancras Station. Travel time on
the tube is approximately 25-30 minutes and a oneway
ticket costs £2 (approx. $4). Clients can also
take a taxi from Paddington station to St Pancras,
depending on traffic the journey will take around
30mins and cost about £20 (approx. $40).
Q. Flying into London Gatwick will the Gatwick
Express train take clients to St Pancras
International?
A: Gatwick Express does not go to London St Pancras
station. Travelers can take Gatwick Express to
Victoria station (runs every 15 minutes-travel time is
approx. 30 minutes) and take the Victoria line (pink
line) directly to St Pancras Station. Travel time on
the tube is approximately 16 minutes and a oneway
ticket costs £2 (approx. $4.00). Clients can
also take a taxi from Victoria station to St Pancras,
depending on traffic the journey will take around
20mins and cost about £15 (approx. $30).
Q. Flying into London Stansted will the Stansted
Express train take clients to St Pancras
International?
A: Stantsted Express does not go to London St
Pancras station. Travelers can take Stansted
Express to Liverpool street station (travel time is
approx. 45 minutes) and then Hammersmith & City
(pink line) or Circle (yellow line) or
Metropolitan(burgundy line)directly to St Pancras
Station. Travel time on the tube is approximately 14
minutes and a one-way ticket costs £2 (approx.
$4.00). Clients can also take a taxi from
Liverpoolstreet station to St Pancras, depending on
traffic the journey will take around 30mins and cost
about £20 (approx. $40).