*Status:
New
Your case has been created and we will investigate soon.
In Progress
Your case is being reviewed. We will contact you soon.
Escalated
Your case has been prioritised and is now with a senior member of our team.
Pending Customer Action
We have contacted you to request further information. Please provide this additional information to help us resolve your case.
Closed (Resolved)
We have resolved and closed this case.
Closed (Duplicate)
Our records indicate a case already exists. We have therefore closed this case to avoid duplication.
Closed (No Response)
Additional information required to resolve this case has not been submitted on time and the case has been closed. If your query has not been resolved, please open a new case.