Good evening, This is Kathy at municom. Who am I speaking to2" In fact, Kathy's real name may be Kavitha, and she's probably a customer service attendant in Bangalore. a large city in the part of India. Bangalore has become India's center for IT and nowadays t rs one of the world's principal call centers. Multinational corporations frequents hire companies in India to handle services to their customers over the phone: everything from technical support on computer help lines to credit card transactions, banking and telemarketing customers all over the xurld frequently talk to phone assistants in Bangalore