Part of helping people do their work involves paying attention.
Monitoring what is getting done and how it's getting done requires
both time and effort. Managers need to engage in regular
discussions with people as well as keep tabs on work flow. They
have to ask questions about what's getting in the way of
completing tasks effectively or what might facilitate the process.
Monitoring needs to be an active rather than a passive process. It's
not enough just to take notes. The information gleaned from
monitoring should be translated into a pat on the back a n d positive
feedback when results are good and into training ,
rescheduling, redesign of methods, and requests for more resources