In researching this topic, I have discovered that many leaders don't take the time to define specifically what they mean when they use generalized terms or cliches. They don't want to feel that they are talking down to people by providing what seems like unnecessary detail or context. Leaders simply assume that the exact meaning of their words is obvious; they're surprised to learn not only that their message has been unclear but that their teams crave definitions so they aren't forced to guess what the boss has in mind.