Hi All,
As you may be aware there have been some issues with the HTML data confirmations this week with the ‘token’ expiring.
At first we thought there may have been an issue with I.T, however it has transpired that it was the following:
1) The token will expire if it is not logged on within 48 hours.
2) The token will expire if it is clicked once whether they confirm data or not.
Can you please confirm whether this has been translated to the TMs and site managers as they appear to be unaware of these conditions.
I hope you all have a great weekend.