The third experiment arose from a suggestion made by CHFS
workers. The experiment explored a new and innovative method
for interviewing clients and processing paperwork. Instead of having
multi-functional caseworkers on the 4th floor, they would be
broken up into two groups: interviewers and processers. The interviewers
would deal with the face-to-face time with the client, collecting
information. The processers, on the other hand, would only
process paperwork (with the exception of missing information in
the case). Three interviewers would be required for every one processer,
since the interview is generally more time consuming. This
experiment was put into place as a pilot program to collect data,
with specialized teams volunteering to give the new system a
try. Only the 4th floor was used for the pilot program, so the model
reflects this and changes were only made to that floor in the
model.