A project management team should include individuals who are very familiar with
the business processes, managers, information technology employees and perhaps
outside consultants to be used as advisory resources. Nah and Delgado (2006) proposed
that the team should have a variety of balanced or cross-functional members and they
should be empowered to make decisions relating to the project. Bradley (2008) suggests
that team members selected for their domain (business) knowledge and technical
expertise. The team should use project management techniques to develop a work plan
that identifies the scope, objectives and time frame. The team will specify intended
outcomes, major deliverables, milestones and methods for tracking and reporting
progress against the goal (Muscatello and Chen, 2008). The project manager should be a
strong leader from within the firm – someone who is committed to the success of the
project and who knows its products, its processes and has the trust of its people (Snider
et al., 2009; Rothenberger and Srite, 2009). In addition, the project team should develop a
risk management plan to identify the key risks of the implementation project, measure
the probability and consequences of them and specify contingency plans (Chen et al.,
2009). To achieve the desired outcomes, Nah and Delgado (2006) argue that the team
should be given adequate resources and receive sufficient compensation or incentives
from top management.