In the past, the department had problems using 8-by-14-inch, multipart, multicopy paper forms. According to Jack McCoy, using paper forms caused several problems. First, not everyone’s handwriting is legible, so it often was difficult for hospital personnel, as well as the WTFD office staff, to decipher the information. Second, on many occasions the information was incomplete or even inaccurate. To restore the information took considerable, valuable time. Office staff at WTFD had to spend almost 1,800 hours a year processing information after the completion of the patientcare report. In fact, 85 percent of one full-time office employee’s time was required just to reenter data that were already entered on the paper reports. But the major problem was the time EMTs spent filling out the forms because this prevented them from returning quickly to the station to respond to other emergency calls.