A story demonstrates the impact that a lack of good data and tools can have on FLM effectiveness. Jack, an FLM for an office supply company, receives his quarterly regional sales quota from headquarters. The quota is 5 percent higher than it was last quarter, which is a considerable stretch. Each salesperson will have to increase sales by 5 percent (on average) before accelerated commissions will kick in. Jack expects pushback from every salesperson about the quota increase