The upshot is that many consumer-packaged-goods companies feel forced to use more sales
promotion than they wish. They blame heavy use of sales promotion for decreased brand loyalty,
increased price sensitivity, brand-quality image dilution, and a focus on short-run marketing planning.
One review of promotion effectiveness concluded, “When the strategic disadvantages of promotions
are included, that is, losing control to the trade and training consumers to buy only on
deal, the case is compelling for a reevaluation of current practices and the incentive systems responsible
for this trend.