Thanks for the reply. However, I am very disappointed the way your company manage customer's request like this. As what I mentioned, the item we just received and informed you right away. Second, I cannot accept the term "USE" with the item for it has not been used, the child needs to sit in order for you to see the proof. Third, your post in LAZADA is 3-4years old. I will however, address my concern to your superior and complain about your lack of consideration and if not satisfied with your reason, will not anymore purchase from your E-Store. Ruth