In this context it means that a contingency plan is the actual approach to resolve the
issue which has arised and it is of uppermost priority to be handed out to each member
of the crisis management team of the business. Despite, the manual explains various
kinds of crises and describes the best possible way of acting according to it, staff needs
to know how to handle the contingency plan and needs to be trained for those
situations (Security Officer 27.04.2011). Although a contingency plan does not cover
all needed information because of the unpredictability of an event and its
unforeseeable dimensions, it does include actions which have to be done and provides
all relevant information such as names and phone numbers of stakeholders, relevant
government contacts, etc. Besides, roles for each member of the crisis management
team are articulated and defined with specific tasks (Evans and Elphick 2005, 137-148).