a b s t r a c t
The aim of this study is to develop a model for the measurement of the effectiveness of knowledge management
in Taiwanese high-tech enterprises. Following a survey of the relevant literature on the subject,
the study describes the construction of the model – including the opinions of specialists, scholars, and
practitioners of knowledge management practice among Taiwan’s high-tech firms, the use of focus
groups, the application of analytic hierarchy process (AHP), and a questionnaire analysis of qualitative
and quantitative methods. The study summarizes the experts’ opinions, selects the measurement indicators,
and calculates the weightings of dimensions and items. An empirical study is then conducted to test
the validity and reliability of the model, and its suitability for improving the measurement of knowledge
management effectiveness in high-tech firms.