Directs, coordinates, and participates in merchandising travel agency services by performing the following duties:
• Directs and coordinates activities of employees engaged in advising clients on current traveling conditions, planning client travel and itineraries, calculating costs for transportation and accommodations, and ticketing and booking functions.
• Reviews employee sales activities to ensure cost calculations, booking, and transportation scheduling are correct.
• Plans work schedules for employees, and reconciles sales records and cash payments.
• Designs, arranges, promotes, and sells specialized tours and group packages.
• Coordinates sales promotion activities, approves advertising copy, and supervises travel displays.
• Troubleshoots and resolves client travel issues, complaints, and problems.
• Promotes services with activities such as group presentations and company-sponsored trips.
• Motivates and cross-trains staff.
• Designs and implements agency strategic plans.
• Extensive experience in ticketing.