There was some confusion regarding the control of stock that had been returned to a supplier after being rejected. It was returned after being sorted at the supplier but rejected again as still did not meet the specification. On SAP, the quantity still reflected the returned quantity that was no longer on site. The reason provided was due to the credit note. However, the stock was not correct for stock management purposes and
the cause was very convoluted to understand by all parties present. It is highly recommended that this
system should be reviewed thoroughly and improved.